Otaru

We ship only in Mumbai.

To cancel your order, Please send an email to oshibanaindia@gmail.com. Please ensure your email includes the following details:

Order ID , Reason for Cancellation , Refund Account Details.

Any cancellations to the order are to be made before 48 hours of the actual time of delivery to claim refund of the paid amount. We will be unable to refund the amount if order is cancelled within the 48 hours window.

Refund shall be made under following conditions:

a. Order was cancelled at least 48 hours prior to delivery

b. Order was not delivered to the recipient. ( This does not include the case for unfounded recipient )

c. If there is any complaint regarding the quality of the product being delivered,please notify us and send through photos via email within 48 hours of receiving the product.

Any claim after this period will not be valid. Once product concerns are verified/inquired by us ,the customer will get a full refund or the product will be replaced if applicable.In case of Cancellation, 5% charge will be applicable.Any discounted or exempted amount can not be claimed for refund.If you have any questions/comments about our Cancellation And Refund Policy, please email us at oshibanaindia@gmail.com

We currently only deliver all over Mumbai.

At checkout, If you have a specific time preference between 11am - 7pm, you can request for the same in the comment section during checkout, and we will try our best to accommodate it, but cannot guarantee the same

Estimated delivery time is within 7-8 working days. If you have specific date / preference , you can request the same in the comment section during checkout

Keep dried flowers out of direct sunlight, wind, humidity and do not water them.

If they have collected dust, gently use a soft feather duster or use a hairdryer on ‘cool’ and ‘low’ from a distance. Most flowers will last longer under cool conditions.

If your flowers came in plastic, remove this once you receive the arrangement

If you are wanting to freshen up an existing arrangement, send us an email and we’d be happy to help send some new stems.

With love & care, these beauties can last from 3 months to at least a year.